Return Policy
Return Policy
We can refund you the total value, if the order is canceled in 12 hours. But this policy is not suitable for the expedited order. We believe our products have the best quality and most favorable price. But if the order is canceled over 12 hours, 50% of the total value will be charged for the costs of material and labor. As this is a customized goods, we cannot sell it out again.
Sculpting, especially when the subject is a human,is a very subjective process. Our specially-trained artists find distinguishing characteristics and accentuate those to create a likeness however if you expect to receive a Michelangelo or a Picasso Custom Bobblehead this product are not for you and we strongly suggest you do not make a purchase as all sales are final.
In the rare case that you get a damaged product(within 7 days based on the original delivery date of your package), we may ask you for photographic proof of the damage and problem description as well as request you contact our customer service department within 48 hours of receipt; customer service can be contacted at info@ybobble.com and you must include your order number.
Our Company will remake the same one for you after received the photographic proof of the damage. And we still will offer you the process proof to get your confirmation.
We can refund you the total value, if the order is canceled in 12 hours. But this policy is not suitable for the expedited order. We believe our products have the best quality and most favorable price. But if the order is canceled over 12 hours, 50% of the total value will be charged for the costs of material and labor. As this is a customized goods, we cannot sell it out again.
Sculpting, especially when the subject is a human,is a very subjective process. Our specially-trained artists find distinguishing characteristics and accentuate those to create a likeness however if you expect to receive a Michelangelo or a Picasso Custom Bobblehead this product are not for you and we strongly suggest you do not make a purchase as all sales are final.
In the rare case that you get a damaged product(within 7 days based on the original delivery date of your package), we may ask you for photographic proof of the damage and problem description as well as request you contact our customer service department within 48 hours of receipt; customer service can be contacted at info@ybobble.com and you must include your order number.
Our Company will remake the same one for you after received the photographic proof of the damage. And we still will offer you the process proof to get your confirmation.